REFUND
POLICY

THE 21-DAY GUARANTEE

Use TockLog for 21 days. If it has not changed how you spend your time, tell us and you get your money back.

No form to argue your case. No proof required. One email is enough.

WHAT IS COVERED

The guarantee applies to your first paid subscription to TRACK or PRO, requested within 21 days of the date of that purchase.

You do not have to justify the request or prove anything. If you used TockLog for up to three weeks and it did not change how you work, that is reason enough.

The guarantee covers one refund per customer. It applies to an initial purchase, not to an automatic renewal at the end of a term — see RENEWALS below, which are handled separately and just as fairly.

IF APPLE DECLINES YOUR REQUEST

Apple makes the final decision on iOS refunds and occasionally declines one. Our commitment does not end there.

If you requested within 21 days, were eligible under this policy, and Apple refused, contact us and we will make you whole by another route — either a direct transfer of the amount you paid, or equivalent PRO access at no charge, whichever you prefer.

We would rather absorb the cost than have you pay for something that did not work for you.

RENEWALS

Subscriptions renew automatically unless cancelled. If a renewal charge caught you off guard, tell us within 14 days of it and we will treat it the same way as a first purchase under this policy.

To stop future renewals yourself: on iOS, Settings → your name → Subscriptions; on Android, Play Store → Profile → Payments and subscriptions. Cancelling stops the next charge but does not refund the current term — email us for that.

HOW LONG IT TAKES

We reply to refund requests within two business days.

On Google Play, once we issue the refund Google typically returns the money within three to five business days. On the App Store, Apple's review usually takes 24 to 48 hours, and the money follows within a few days of approval.

Timing after that point is controlled by the store and your bank, not by us.

WHAT HAPPENS TO YOUR ACCOUNT

A refunded subscription ends, and the paid features it unlocked — full history, analytics, the daily AI report — stop being available.

Your logged sessions are not deleted. Your account reverts to the Free plan and your data stays on it, so if you return later your history is still there.

If you would rather your data were deleted entirely, you can do that at any time from tocklog.com/delete-account.

WHAT IS NOT COVERED

Requests made more than 21 days after the initial purchase, except for renewals as described above.

A second refund request from the same customer or payment method.

Purchases made through a channel other than the App Store or Google Play, of which there currently are none.

If your request falls outside this policy, email us anyway. It is a floor, not a ceiling, and we would rather hear from you than not.

YOUR STATUTORY RIGHTS

This guarantee is offered in addition to any refund or cancellation rights you have under the consumer law of your country. It does not replace or limit them.

Where local law gives you a stronger right than this policy, that law applies.

CONTACT

All refund requests and questions:

Email: support@tocklog.app

Include the email address on your TockLog account and which store you bought through. That is all we need to start.